Welcome to GiftifyVizag. By accessing our website, placing an order, or using our services, you agree to be bound by the following Terms & Conditions. Please read them carefully.
1. About GiftifyVizag
GiftifyVizag is a customized gifting brand based in Vizag, specializing in personalized photo gifts, surprise hampers, and handmade products designed to create meaningful memories for every occasion.
2. Use of Website
By using our website, you agree that:
- You are at least 18 years old or using the website under parental supervision.
- You provide accurate and complete information while placing orders.
- You will not use the website for any illegal or fraudulent activity.
We reserve the right to cancel orders or refuse service if any misuse is detected.
3. Product Customization
- Customers must provide correct photos, names, spellings, dates, and customization details.
- Once the order is confirmed and sent for processing, changes may not be possible.
- Slight variations in color, design, or placement may occur due to lighting, screen resolution, and handmade processes.
4. Pricing & Payments
- All prices are listed in INR (₹) and may change without prior notice.
- Full payment is required at the time of placing the order.
- We reserve the right to cancel any order due to pricing errors or payment issues.
5. Order Processing & Delivery
- Orders are processed only after successful payment confirmation.
- Production time varies depending on customization requirements.
- Delivery timelines are estimated and may vary due to courier delays or external factors.
- GiftifyVizag is not responsible for delays caused by incorrect shipping details provided by the customer.
6. Cancellation & Refund Policy
- As most products are customized, orders cannot be cancelled once processing has started.
Refunds or replacements are applicable only in case of:
- Damaged product during delivery
- Wrong product delivered
To request a replacement/refund:
- Contact us within 48 hours of delivery
- Provide clear photos and an unboxing video (if available)
7. Intellectual Property
All content on this website including images, designs, text, graphics, and branding belongs to GiftifyVizag and cannot be copied, reproduced, or used without permission.
8. Limitation of Liability
GiftifyVizag shall not be liable for:
- Minor variations in customized products
- Indirect or incidental damages
- Delivery delays caused by courier services or unforeseen events
Our maximum liability is limited to the value of the product purchased.
9. Privacy Policy
Customer information is used only for:
- Order processing
- Communication
- Service improvement
We do not sell or share your personal data with third parties, except for delivery and payment processing.
10. Changes to Terms
GiftifyVizag reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website means you accept the updated terms.
11. Contact Us
If you have any questions, feel free to contact us:
📧 Email: giftifyvizag.in@gmail.com
📞 Phone / WhatsApp: 9966653656